Center for Environmental Policy and Administration

A Managerís Guide to Resolving Conflicts in Collaborative Networks

Author: Rosemary OíLeary with Lisa Blomgren Bingham
Date: 2007
Publication:IBM Center for the Business of Government, 50 pp

The O'Leary and Bingham report expands on previous Center reports by adding an important practical tool for managers in networks: how to manage and negotiate the conflicts that may occur among a network's members. The approach they describe-interest-based negotiation-has worked in other settings, such as bargaining with unions. Such negotiation techniques are becoming crucial in sustaining the effectiveness of networks, where successful performance is defined by how well people collaborate and not by hierarchical commands. Coll


Rosemary O'Leary
Center for Environmental Policy and Administration
The Maxwell School, Syracuse University
Revised 11/30/2010 21:33:27